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Instructions on how to access and use for Bay State students

Contact Technical Support provides a FAQ page for common tech issues. If you can't find your question there, you can use one of these ways to contact their technical support team.

  • Call 800-411-1970 (Available Monday–Friday from 8 a.m.–midnight, Saturday from 8 a.m.–1 p.m. and 2 p.m.–10 p.m., and Sunday from 8 a.m.–10 p.m. Eastern Time)
  • Submit a ticket using the form on the Get Access page. You will need to click on the Get Access button on the page, select Colleges and University and then fill out the form. Click Submit to submit the form.